How to place an order?

  • The only way to place an order of a normal product is via our website. We do not take orders over e-mail or phone for these items.

What is the payment method?

  • We value the security of all your information and we guarantee your safety. You can pay your orders using Visa, Paypal, Master Card, American Express, and Google Pay.

Warranty Policy

  • As a part of our commitment to customer service, our Warranty Team is here to assist you with any troublesome equipment you may have purchased from us. We keep spare parts to most of the machines we sell and where we don’t have, we can do the leg work to get parts in for you. In order for us to assist you, by law we do require proof of purchase to assess items under warranty. We also may request that you return a part to the warehouse as proof of the issue, however, in most cases, clear photographs of the damaged part will suffice. To lodge a warranty claim, please use our warranty claim form or call us at. Most of the items on the list has 12 months warranty.

Shipping and Delivery

Where do you ship to?

  • We ship anywhere within Australia.

How much is the shipping fee?

  • Always Free shipping for orders inside Metro Melbourne. For orders outside Metro Melbourne, shipping fees may depend on the weight of the product.

How long will my order take to deliver?

  • Processing Time: As soon as you place your order, you will receive an order confirmation e-mail or text message. This means that we have received your order in our system and pre-authorized your credit card for the purchase.
  • Shipping Time:  As soon as we receive your order, we automatically reach out to our suppliers to confirm that it is in stock and available for immediate shipment.  If your item is on backorder or unavailable, we will void the pre-authorization and reach out to you via email.
  • If your item is available and shipped to our warehouse in Australia, we will automatically ship your order via Auspost to your home address. We will inform you via email from time to time to update you about the shipping status of your order. 

Can I track my order?

When will my order ship after placing and paying?

  • If your order is in stock and we process the charges to your credit card, it will ship within five business days from the date of your order.  We will send you tracking information within 24 hours of your order leaving the warehouse to the e-mail address you provided when checking out.  If you do not receive tracking information from us within six business days of your order, feel free to follow up with us at hello@trainingzone.com.au.

Do you ship Internationally?

  • We are currently serving only within Australia, however, our company is working all we can so we can serve worldwide as soon as possible.

Refund and Exchange

In order to refund, return, or exchange your purchase, you need to do so within 30 days of purchase. The product must be received by us in the same condition that you received it in. Original tags, box, undamaged, and able to be resold. After we receive your item, we will inspect the item(s) and process your refund if the item is in a good condition. 

Please be informed that shipping for return will be shouldered by you.

Your money will be refunded by the same method you paid for it. This may take between 5 and 10 business days, depending on your payment method. 

To start the process, please send us an email with the following information:

  • Your name
  • Order number
  • The issue
  • What you'd like (exchange or refund)


Is your Website Secure?

  • You can shop safely on our website as we use an SSL certificate to establish a secure encrypted connection

Will, I received a confirmation e-mail after I place my order?

  • As soon as we receive your order, we automatically reach out to our suppliers to confirm that it is in stock and available for immediate shipment.  If your item is on backorder or unavailable, we will void the pre-authorization and reach out to you via e-mail.  If your item(s) are available for immediate shipment (within 5 business days), we will process the charges and submit the order for shipment.

I am having issues with the website, what should I do?

  • If you are experiencing problems with our website, please, try all of the below solutions first before contacting us:
  • Clear your browser’s cache
  • Use your browser in incognito mode
  • Use a different browser
  • Use a different device
  • Restart your device

Can I change the shipping information if there is a mistake even after the order is placed?

  • Yes, to change any details in your shipping information, just simply reach out to us or send an e-mail at hello@trainingzone.com.au.

Do you have any physical shops that I could visit?

  • We are afraid we are an online retailer only. Other than our main office, which is not open to the public, we do not have a physical store that you can come and visit.

My Account

How do I register?

  • Please, use the registration form on our website to create your own account. Or you may go directly in this link https://trainingzone.com.au/account/register

I forgot my username/password!

  • Please use the website login recovery tool located on the customer login page. If you’re still having problems, please contact us. You will be required to verify your identity prior to any changes being made to your account.

Do I need a gym to get in shape?

The first question you’re likely to have is, 'Do I really need to join a gym to achieve my fitness goals?'

Committing to a gym membership is definitely a decision to be carefully considered. This is especially the case if you need to sign a contract that ties you to an annual membership.

If you love exercising outside (in all weathers) or you’re just happy improving your fitness at home, the gym might not be for you. But if this isn’t working for you, then a gym could be the perfect place to help improve your physical and mental health.  

A gym is particularly good for those that want to start exercising, but are not sure what will work best for them. Alternatively, if you’ve reached a fitness plateau then it’s worth considering how a gym can move you further towards realising your fitness goals.

There are lots of practical advantages of joining a gym. 

  • Access to fitness experts that can help you to plan a fitness routine matched to your personal goals.
  • A comfortable, safe and dry ‘all-weather’ environment to exercise and train.
  • Specialist equipment designed to help you reach your fitness goals.
  • The opportunity to make new friends that could support you in your fitness journey.
  • The chance to try new activities in a supportive and encouraging environment.

One of the things that might be holding you back from joining a gym is anxiety. We know that exercising in a public place like a gym can cause personal anxieties to surface in some people. Conquering gym anxiety can definitely be a challenge for new gym-goers, but we’re here to support you.

Why is going to the gym important? 

The gains from going to the gym are really defined by what you do when you are there rather than just going. Just buying a gym membership won’t make you fitter. You can exercise anywhere. Gyms, though, are specifically designed to provide a dedicated and well-equipped space for people to do physical exercise. You’ll have access to the equipment, classes and expertise to help you towards your fitness goals.

The gym is a great place to focus on exercising because the environment is geared towards cardio and strength training. Personal trainers, exercise machines and equipment, fitness classes and more all contribute to a place where you’ll feel inspired to exercise.

Gyms are able to provide opportunities to mix up your training routines with a balance of both aerobic and strength training exercises. This combination is great for weight loss and heart health but can also help to prevent bone health conditions and improve balance, flexibility and strength.

Gym fees: How much does a gym membership cost? 

The cost of joining a gym can vary widely. Cheap gym membership might cost anywhere between £10 and £50 per month. If you are joining a private health club, expect to pay much more. Fees will depend completely on the gym you are joining, it’s facilities and a number of other factors that can affect the overall cost:

  • Initial signing on fee – Some gyms will charge a signing on fee when you first join. This can sometimes cover an introduction session where you learn all about the facilities available to you and how to use the exercise machines.


  • Contracts – Most gyms will want you to sign up to a fixed-term contract. This is often set on an annual basis. Some gyms offer rolling contracts where members pay monthly. However, fixed-term contracts often work out cheaper than a monthly rolling contract.


  • Off-peak and on-peak – Off-peak gym access tends to cover restricted hours when most people are at work i.e. Monday to Friday 9 – 5. Gyms are often a lot busier outside of the normal Monday to Friday, 9 – 5 working hours. People generally tend to want to avoid these busy times in the gym because the demand for fitness equipment is high and the spaces are more crowded. If you are able to go to the gym during these restricted hours, off-peak could be the package for you. It’s also a lot cheaper too.


On-peak gym access covers the busier times such as weekday evenings and weekends. On-peak hour access is often more expensive than off-peak. Having both on and off-peak access to your gym is normally the most expensive form of gym membership.


  • Just a gym or swimming pool too – Your gym package can include access to a swimming pool too although this normally costs more. Some gyms offer discounted rates for swimming sessions to gym members. 


  • Exercise classes - Your gym package could include free fitness classes or early bird booking for any classes that are run. Sometimes gyms do charge for the fitness classes but they’ll probably offer discounted rates to gym members.